Last updated: April 26, 2026
Effective Date: This Privacy Policy is effective upon commencement of commercial operations by Keystone Steamer Service. This policy explains how we collect, use, and protect personal information when you use our website or engage our repair services.
This Privacy Policy describes how Keystone Steamer Service ("the Company," "we," "us," or "our"), a Pennsylvania registered fictitious name operating as Keystone Steam Service, collects, uses, stores, and protects personal information.
Data Controller: Keystone Steamer Service is the data controller responsible for your personal information. Our contact information:
We are primarily a business-to-business (B2B) service provider. Most of the personal information we collect relates to business contacts — employees, owners, and representatives of our commercial customers.
We collect only the personal information necessary to provide our services and operate our business.
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, business name, email address, phone number, mailing address | Responding to repair inquiries; issuing quotes, invoices, and service records |
| Equipment Information | Equipment model number, serial number, problem description, service history | Diagnosing and repairing your equipment; maintaining warranty records |
| Transaction Information | Service records, invoices, payment status | Billing, accounting, and warranty administration |
| Shipping Information | Shipping address, carrier name, tracking numbers | Coordinating inbound and outbound equipment shipments |
| Communications | Email correspondence, form submissions, notes from phone calls | Providing service; resolving disputes; maintaining service records |
We do not collect payment card numbers or other financial account information through this website. Payment is processed through separate secure channels (ACH, check, or card-not-present processing) when invoices are issued.
We do not collect sensitive personal information such as government ID numbers, health information, or biometric data.
We collect information in the following ways:
We do not purchase contact lists, engage in data mining, or collect personal information from third-party data brokers.
We use the information we collect solely for the following purposes:
We do not use your information for:
We may send you service-related communications (quotes, status updates, invoices, warranty notices) by email. We do not send promotional email marketing without your separate consent.
To the extent that privacy laws require us to identify a legal basis for processing personal information, we process information on the following bases:
We do not sell, rent, or trade your personal information to any third party for their own commercial purposes.
We work with limited third-party service providers who assist us in operating our business. These providers may handle personal information only as necessary to provide their services to us:
We may disclose personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal process.
If Keystone Steamer Service is sold, merged, or undergoes a similar business transfer, customer records may be transferred as part of that transaction. We will notify affected customers of any such transfer and any material change to how their information is used.
This website does not currently use advertising cookies, behavioral tracking cookies, or third-party analytics services (such as Google Analytics). We do not track your browsing behavior across other websites.
Netlify, our hosting provider, may set technical cookies necessary for website operation and form processing. These are functional/operational cookies and are not used for advertising or cross-site tracking.
If we add analytics or tracking technologies in the future, we will update this policy and, where required by law, obtain your consent before deployment.
We retain personal information for as long as necessary to fulfill the purposes described in this policy:
When personal information is no longer required, we will securely delete or destroy it in accordance with our data management practices.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
No method of electronic transmission or storage is 100% secure. While we take data security seriously, we cannot guarantee absolute security. In the event of a data breach that creates a material risk of harm to you, we will notify you as required by applicable law.
Subject to applicable law, you may have the following rights regarding personal information we hold about you:
To exercise any of these rights, contact us at support@keystonesteamservice.com. We will respond to your request within a reasonable time, and no later than as required by applicable law. We may need to verify your identity before acting on your request.
We will not discriminate against you for exercising your privacy rights.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). As a primarily B2B service provider, many of our data processing activities fall under CCPA exemptions for business-to-business communications. However, to the extent the CCPA applies:
Our services are intended for commercial and business customers. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will take reasonable steps to notify affected customers. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
For questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
We will acknowledge your inquiry promptly and respond substantively within a reasonable time.